The SpotLight® interactive troubleshooting solution for complex equipment captures field experience and deploys best practices. It guides service technicians and call center personnel to quickly isolate the root cause of defects and performance issues.
- Reduces diagnostic time by 30% to 60%
- Minimizes mean time to repair (MTTR)
- Improves firs-time-fix rates (FTF)
- Reduces no-fault-found parts (NFF)
- Increases equipment uptime
- Improves dealer support
- Increases customer satisfaction