Engineering’s Blind Spot - Feedback From the Field

Integrate Service and Engineering



Closed-Loop Service Lifecycle Management (SLM) is an approach to data exchange that ensures product development and product support share information about performance issues and product failures.  

Benefits of Closed-Loop SLM:

  • Faster diagnosis and repair
  • Fewer unnecessary part removals
  • Higher product reliability
  • Better product designs
  • Lower costs
  • Faster identification of root causes

Download the white paper to learn how a Closed-Loop SLM system serves as the eyes and ears of engineering in the field.